Senior Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensuring the success of a portfolio of Cordial’s clients.

• Advocating for and aligning technology and expertise on behalf of the client.

• Taking ownership of the client success plan.

• Engaging with executives.

• Managing competitive threats.

• Developing and delivering success plans for each client.

• Collaborating with Cordial’s Channel Growth & Partnership team.

⛳️ Requirements

• Bachelor’s degree.

• 7+ years of experience in an enterprise client management role within a SaaS company.

• Background in email and/or digital marketing.

• Technical understanding of the client’s data and martech strategies.

• Strong project management skills.

• Ability to handle multiple projects and clients simultaneously.

• Excellent negotiation abilities.

• Outstanding written and verbal communication skills.

🏝️ Benefits

• Equity and bonus opportunities.

• A comprehensive benefits package (medical/dental/vision/life).

• 401k matching.

• Flexible time off.

• Childcare support.

• Annual reimbursements for continued education.

• A healthy work/life balance.

• A strong commitment to diversity, equity, and inclusion efforts.

• An overall respectful and open workplace culture.