Senior Channel Partner Services Specialist

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Deliver pre-sales technical consulting and contracting for XaaS solution sales.

• Perform assessments to comprehend client challenges and business objectives related to XaaS solutions.

• Oversee solution design with Solution Architects and sales representatives across designated sales regions.

• Present technical solution configurations, pricing, and relevant services tailored to client needs.

• Collaborate with partners and cross-functional teams to create technical solutions.

• Advise and manage pricing programs with referral providers.

• Manage deal registration and align optimal suppliers for co-sell initiatives.

• Act as a subject matter expert for Account Managers and the Technical Services organization regarding XaaS referral subscription solutions and programs.

• Engage with Technology Practices to enhance client outcomes.

• Identify business opportunities and XaaS prospects with Account Managers and Sales Leadership.

• Utilize company and external tools to locate strategic prospects.

• Participate in customer and prospect discussions to uncover and qualify advanced technology opportunities.

• Forecast and manage the pipeline to achieve monthly recurring revenue targets.

• Pursue professional development, staying informed about technology advancements and obtaining certifications.

• Attend training sessions held by industry leaders and manufacturers.

• Implement sales enablement strategies to inform the selling organization about XaaS growth strategies.

• Spearhead the creation and presentation of technical training.

• Mentor Account Managers on XaaS technologies and partner offerings.

• Assist XaaS and Connectivity marketplace partners and refresh training materials.

⛳️ Requirements

• Proficient in Microsoft Office, including Excel and PowerPoint, Microsoft Teams, and relevant internal business systems.

• Possess IT knowledge and a commitment to continually learn and integrate the latest technologies.

• Advanced understanding of XaaS partner-specific technology.

• Extensive knowledge of XaaS technologies and associated product solutions.

• Capability to provide technical solutions aligned with customer needs.

• Demonstrated experience in managing technology/software partnerships and indirect channels.

• Strong negotiation abilities.

• Proven track record in handling multiple projects and meeting expectations both internally and with clients.

• Successful collaboration with sales teams, internal colleagues, and external partners to address technical and support solution renewal/add-on scenarios.

• Experience in account planning with strategies for up-selling and cross-selling monthly XaaS services and solutions.

• Ability to remain current and train in Server, Storage, Networking, Collaboration, Security, Cloud Compute, and Connectivity.

• Customer-focused approach with the ability to listen to and anticipate customer needs.

• Strong problem-solving and analytical skills.

• Ability to clearly explain and demonstrate customer value propositions.

• Proficient in assessing customer business systems requirements.

• Excellent time management and organizational skills.

• Ability to document activities, plan schedules, monitor performance, and manage priorities and deadlines.

• Reasoning skills to define problems, gather data, establish facts, and draw valid conclusions and solution recommendations.

• Strong execution capabilities.

• Excellent interpersonal and proactive communication skills.

• Self-motivated and results-oriented.

• Bachelor's Degree in Marketing, Business, Computer Science, IT, or a related field, or equivalent experience.

• 6–8 years of relevant experience may be considered in lieu of a degree.

• Required certifications/licenses/registrations include UCaaS/CCaaS, Connectivity, Colocation, Security, SD-WAN, and SASE options.

🏝️ Benefits

• Competitive base salary.

• Quarterly MBO bonus.

• Additional monetary incentives.

• 401k plans.

• Medical insurance coverage.

• Complimentary therapy visits.

• Mental health coaching and resources.

• Meditation tools.

• Generous paid time off package.

• Vacation days.

• Care time.

• Wellness Time Off days.

• Volunteer Time Off days.