Senior Case Manager – Servicios de Extranjería

This is a fully remote position, open to applicants in Spain.

📋 Description

• Manage a portfolio of complex immigration cases (DNV, NLV, and renewals) from start to finish.

• Serve as the primary point of contact for clients, ensuring clear and consistent communication.

• Review and validate documentation to ensure compliance with legal requirements in Spain.

• Provide tailored strategic advice to each client.

• Supervise and mentor junior profiles, ensuring quality and consistency.

• Lead onboarding calls and support the client throughout the entire process.

• Stay updated on immigration regulations in Spain.

• Ensure adherence to established deadlines and KPIs.

⛳️ Requirements

• Minimum of 2 years of experience in immigration in Spain.

• Strong knowledge of visas such as DNV, NLV, and other residence permits.

• Excellent organizational skills and ability to manage multiple cases simultaneously.

• High attention to detail and problem-solving abilities.

• Client-oriented with outstanding communication skills.

• Bilingual proficiency in Spanish and English (oral and written).

• Preferred: Education in Law or related studies.

• Experience with international clients.

• Proficient in CRM and document management tools.

🏝️ Benefits

• 100% remote model, based in Spain.

• Dynamic and international work environment.

• Opportunities for professional growth and development.