Senior Business Travel Consultant – Core Hours

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver exceptional, 7-star service to business travelers by efficiently managing travel bookings, modifications, and cancellations.

• Organize both European and domestic travel arrangements, including flights, car rentals, and accommodations.

• Operate independently, using your initiative to address client inquiries and offer solutions without direct supervision.

• Engage with clients through live chat, phone, and email, ensuring that all communications are professional, friendly, and precise.

• Handle travel reservations and modifications for Click Travel customers, emphasizing outstanding customer service and booking accuracy.

• Actively nurture and enhance client relationships, providing support throughout the entire travel journey.

• Suggest and provide appropriate travel options to meet clients' needs.

• Ensure compliance with all service level agreements and effectively manage Galileo GDS queues.

• Mentor and assist junior team members, addressing their queries and quality-checking their work when necessary.

• Support the Team Leader and work collaboratively with colleagues to uphold a high standard of service.

⛳️ Requirements

• Must be proficient in air fares and ticketing.

• Possess in-depth knowledge of the Galileo or Sabre GDS systems, including the ability to autonomously reissue tickets (both manual & automated).

• Exhibit excellent communication skills, with fluency in English, both written and spoken, being essential.

• Have prior experience as a Business Travel Consultant.

• Be well-organized and capable of meeting tight deadlines under pressure.

• Demonstrate a positive and professional telephone demeanor, confidently interacting with clients and suppliers.

• Be proactive in addressing customer inquiries and complaints, utilizing initiative to resolve issues.

• Exhibit flexibility and willingness to undertake various tasks as required, supporting the team and contributing to overall success.

• Maintain a positive and professional attitude when interacting with suppliers, customers, and colleagues.

• Inspire and promote the well-being of the team, consistently displaying a positive attitude.

🏝️ Benefits

• Enjoy competitive compensation and equity ownership in Perk.

• Take time to rest and recharge with 25 days of annual leave in addition to bank holidays.

• Manage your health with private medical coverage and optional dental insurance from Bupa, along with discounted gym memberships through GymFlex.

• Prepare for your future with our qualifying earnings company pension plan managed by Aviva.

• Ensure your loved ones are financially protected through Life Insurance in case of unforeseen circumstances.

• Have peace of mind with income protection in the event of long-term illness or absence.

• Take advantage of tax-efficient cycle and electric car schemes with Cycle2Work & Octopus.

• Participate in memorable Perk events, including our spectacular annual summer party.

• Always feel supported through Spring Health, our leading wellbeing partner, providing quick access to 12 therapy and 12 coaching sessions for you and your loved ones.

• Prioritize your family with 12-16 weeks of paid parental leave.

• Give back to your community with 16 paid hours annually to volunteer for your favorite charitable causes.

• Expand your horizons with up to 20 "Work from Anywhere" days each year.

• Stay savvy with access to a wide array of discounts and rewards.

• Follow your passions with a four-week fully paid sabbatical after five years of service.

• Receive assistance for relocating to one of our hubs with relocation support.