Senior Bilingual Healthcare Customer Service Representative – French-English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Respond to incoming communications from customers through calls, emails, and various messaging platforms.

• Perform research to offer solutions to customers and resolve their concerns.

• Leverage system tools and resources to obtain the most accurate contact information for customers, and ensure the systems are updated accordingly.

• Plan and coordinate preventive maintenance site visits to maximize efficiency, reducing travel time and minimizing the need for multiple visits to the same location.

• Liaise with customers and Field Engineers via phone and email to schedule and adjust appointments as necessary.

• Guide and mentor junior team members while providing training on best practices.

⛳️ Requirements

• A minimum of 1 year of experience in a call center role supporting a healthcare account.

• Knowledge of healthcare programs and applications.

• At least 1 year of post-secondary education or 2 years of equivalent work experience.

• High school diploma or an equivalent qualification.

• Ability to recognize, apply, and articulate product or service knowledge.

• Proficient in computer usage.

• Candidates must currently reside in Canada.

🏝️ Benefits

• Commitment to your career and professional growth.

• A culture that values inclusivity and community engagement, promoting the spirit of giving back.

• A global team of inquisitive lifelong learners inspired by our corporate values.

• A comprehensive benefits package tailored to your position, which may include PTO, tuition reimbursement, and health and wellness incentives.