Senior Auto Physical Damage Appraiser

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee moderate to complex auto insurance claims throughout the entire claims process.

• Deliver claims services through various communication channels to policyholders and third-party clients.

• Investigate, assess, negotiate, document, and finalize claim decisions.

• Adjust auto claims that range from moderate to highly complex.

• Create and review estimates, supplements, photographs, and supporting documents for precision and compliance.

• Utilize Property & Casualty insurance products, services, policy contracts, coverages, and claims-handling processes.

• Seek assistance to resolve issues and identify matters requiring escalation.

• Collaborate with or direct vendors and internal business partners to facilitate claims resolution.

• Contribute to achieving business objectives and performance metrics while effectively utilizing tools and technology.

• Assist with workload surges and catastrophe operations as necessary.

⛳️ Requirements

• Moderate understanding of automobile parts, terminology, repair techniques, and vehicle construction.

• Experience in handling Property and Casualty claims is preferred.

• Proficiency in the CCC estimating system.

• Strong skills in negotiation, analysis, and decision-making.

• Computer literacy in a Windows operating environment.

• Excellent written and verbal communication skills.

• Ability to implement and adapt to rapid changes.

• Capability to navigate and work across multiple systems simultaneously.

• Proficiency in using AI tools such as Microsoft Copilot.

• Ability to assess AI outputs for accuracy, compliance, and bias.

• Experience in integrating AI into workflows to enhance efficiency or insights.

• Familiarity with AI-assisted research, summarization, and content generation.

• Understanding of responsible AI use, including ethics and data protection.

• High School Diploma or equivalent is required.

• Minimum of 3 years of auto claims experience writing estimates and total loss evaluations is required.

• At least 3 years of experience using CCC Portal/estimating software is required.

• Over 3 years of customer contact experience is preferred.

• Insurance Adjuster License is strongly preferred.

• I-Car Platinum Designation is preferred.

• Must not require visa sponsorship.

🏝️ Benefits

• 401K matching.

• Bonding leave for new parents (12 weeks, 100% paid).

• Tuition assistance.

• Training opportunities.

• GM employee auto discount.

• Community service pay.

• Nine company holidays.

• Performance-based incentive plan / bonus eligibility.

• Health benefits available from the first day of employment.