Senior Associate Support Engineer, SAP Basis

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Address intricate customer challenges through systematic troubleshooting grounded in expert understanding of SAP applications and technology within complex SAP environments.

• Collaborate closely with clients daily to grasp their requirements, facilitate business transformations, and ensure a consistently high standard of customer satisfaction.

• Deliver remote functional support and training for your specific SAP modules.

• Assist with client customizations while providing implementation insights and best practices guidance.

• Develop application fixes to resolve critical product defects.

• Create scripts to detect, analyze, and rectify data-related issues.

• Oversee one or more key assigned accounts as a technical/functional consultant.

• Offer practical support using proprietary tools in a test environment or through remote client access.

• Actively contribute to a support organization that operates 24/7 throughout the year.

• Work collaboratively with team members in a virtual environment to leverage field experience across various client situations.

⛳️ Requirements

• 2-3 years of SAP experience, particularly with Basis, SAP R/3, ECC, SAP Netweaver, and SAP Knowledge Management, including full life-cycle implementation, configuration, and administration of the application.

• Over 2 years of direct support for application end-users in a corporate setting.

• Proficient knowledge of multiple databases (Oracle, MS SQL, MaxDB, etc.).

• Familiarity with various operating systems (AIX, Linux, Windows, etc.).

• Proven success in one or more SAP implementation or upgrade projects.

• Understanding of maintenance/patching processes and SAP architecture.

• Knowledge of transport strategies for portal content utilizing CTS+ (Enhanced Change and Transport System) or other SAP transport tools for JAVA-based development, including portal content, Dynpro content, and KM content.

• Configuration of Source Systems for BW, BEx Web in NW20004s.

• Experience with localization: architecture, implementation, and key functionalities.

• Installation, configuration, and administration of NWDI (NetWeaver Development Infrastructure) and NWDS (NetWeaver Development Studio).

• Management and administration of SAP J2EE Web Application Server.

• Strong knowledge of tools such as J2EE Visual Administration, Configtool, SDM, System Analyzer, and other configuration tools in the J2EE engine for portal components and applications.

• Configuration of Portal User Management Engine (UME) with SAP R/3 and LDAPs.

• Implementation of Single Sign-On between Portal and SAP Systems.

• Enabling SSL for Enterprise Portal and Knowledge Management & Collaboration.

• Setup of cluster installations for load balancing.

• Installation and configuration of Apache as a Reverse Proxy.

• Understanding of backup/recovery strategies for the portal.

• Comprehensive knowledge of maintenance/patching processes and SAP architecture.

• Ability to resolve complex issues across multiple modules.

🏝️ Benefits

• Competitive compensation, bonuses, and benefits tailored to the skills of our top-performing team members.

• Health insurance coverage.

• Flexible working arrangements available.