Senior Assistant – Customer Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver informed responses to fundamental client inquiries; escalate more intricate cases to the appropriate personnel as necessary.

• Utilize your skills to address client issues, update account records, and follow up with clients to ensure their inquiries or requests are resolved.

• Comply with client SLAs and consistently achieve production goals.

• Work collaboratively with team members, management, and clients to address client inquiries; provide cross-training for new team members in customer service protocols.

• Enhance the efficiency and effectiveness of client inquiry processing by evaluating and suggesting modifications to procedures and workflows.

⛳️ Requirements

• A minimum of 2 years of customer service experience in any sector.

• Familiarity with basic help desk software, computer applications, and Microsoft Office tools.

• Strong problem-solving capabilities to bring inquiries to successful resolutions.

• Excellent customer service skills, particularly in written and verbal communication, to professionally address inquiries.

• Ability to comprehend your role within a team and identify the appropriate stakeholders to consult for resolving client inquiries.

🏝️ Benefits

• Flexible vacation policy.

• 401(k) employer match.

• Comprehensive health benefits.

• Educational assistance.

• Leadership and technical development academies.