Senior Analyst, Quality Operations – Governance

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the operational foundation of the Product Quality division, steering execution, ensuring consistency, governance, and enhancing leadership visibility across quality initiatives.

• Oversee team operations by coordinating work intake and tracking delivery.

• Uphold standards for reporting and documentation.

• Enhance team processes and boost organizational efficiency through operational excellence and a focus on continuous improvement.

• Manage and coordinate team work intake, prioritization, and tracking for various initiatives and projects.

• Maintain and oversee JIRA boards, dashboards, backlogs, and workflows.

• Collaborate with team leaders and product managers to ascertain priorities, dependencies, risks, and resource requirements.

• Create and sustain standardized operating procedures, templates, reporting formats, and operational practices.

• Oversee the development and maintenance of dashboards, metrics, scorecards, and status reports for leadership.

⛳️ Requirements

• A Bachelor’s degree in Business or equivalent professional experience.

• 3-5+ years of experience in Program Management, Project Coordination, Scrum Master roles, PMO, Operations, Quality Assurance, or similar fields.

• Proven experience in coordinating cross-functional initiatives, managing project tracking and reporting, facilitating team processes, and creating operational documentation.

• Familiarity with managing work intake, backlogs, dashboards, and reporting using JIRA or comparable project management tools.

• In-depth knowledge of Agile methodologies, Scrum practices, and software development lifecycle (SDLC) processes.

• Exceptional organizational, planning, and communication skills, with the ability to juggle multiple competing priorities.

• Advanced proficiency in Microsoft Office Suite, including PowerPoint, Excel, and SharePoint.

🏝️ Benefits

• Employees based in the U.S. are offered access to medical, dental, and vision insurance.

• Participation in a 401(k) plan with company contributions.

• Coverage for short-term and long-term disability.

• Basic life insurance provided.

• Wellbeing benefits and more.

• Up to 6 scheduled paid holidays each calendar year.

• Eligible hourly/non-exempt and exempt employees can accrue up to 112 hours of PTO based on their years of service.

• Up to 8 hours of paid volunteer time annually.

• Additional paid sick leave as mandated by state or local laws.