Risk Program Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute a range of high-level tasks related to fraud, risk mitigation, data analysis, member experience, and project management.

• Collaborate closely with both internal and external clients to interpret and communicate information between designated business and operational teams.

• Conduct project-related research, analytics, reporting, and data compilation for initial inquiries.

• Organize project timelines, objectives, and performance criteria.

• Oversee company databases and team dashboards to facilitate internal requests and coordinate with other teams to deliver data.

• Resolve customer data inquiries for both internal teams and external credit union partners and customers.

• Identify underlying causes related to newly identified issues.

• Review daily reports, confirm details, and provide preliminary analysis for requests.

• Develop and sustain processes, procedures, and documentation; suggest enhancements for process efficiency.

• Conduct initial reviews involving card monitoring research prior to handoff.

• Assist in onboarding new credit unions to the solution.

⛳️ Requirements

• A Bachelor’s degree in Business Administration, Finance, Economics, Fraud/Risk discipline, or a related field, or a combination of education and relevant industry experience is required.

• A minimum of two (2) years of professional experience in risk management, fraud prevention, or fraud analytics is required.

• Three (3) years of experience within the financial services sector is preferred.

• Familiarity with data analytical tools is preferred.

• Experience in project management is preferred.

• Strong verbal and written communication skills, as well as problem-solving, analytical, and organizational abilities, are required.

• Capability to document processes and manage project coordination.

• Proficiency in data, reporting, and analytics environments.

• Ability to work independently or collaboratively within a team setting.

• Comprehensive knowledge of Microsoft Office (Excel, PowerPoint, Word) is required.

• Capacity to communicate in a timely, responsive manner, delivering an exceptional service experience both internally and externally.

🏝️ Benefits

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program