Senior Analyst, Legal Systems Admin

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee and maintain legal software systems such as DocuSign, Salesforce, SSO, LinkSquares, GEMS, Streamline, and SimpleLegal.

• Offer technical assistance and troubleshooting for software tools used by the legal team, addressing issues and escalating complex challenges as required.

• Track system performance, implement updates, and ensure data integrity across designated legal technology platforms.

• Create and manage user documentation, training resources, and standard operating procedures for legal software applications.

• Collaborate with IT and vendor support teams to execute system upgrades, patches, and the rollout of new features.

• Provide training to legal team members on software functionalities, best practices, and process enhancements.

• Develop and sustain dashboards and reports to facilitate legal operations and analyze system usage.

• Assist with acquisition integration by configuring legal systems for new entities and ensuring smooth data migration and consolidation of contract repositories.

• Handle user onboarding and offboarding procedures, including license distribution and access provisioning.

• Facilitate system integrations and API connections between legal platforms and other enterprise systems.

⛳️ Requirements

• Bachelor's Degree in information systems, business administration, or a related discipline.

• At least 5 years of experience in system administration, technical support, or legal operations.

• Minimum of 2 years of experience in legal software administration.

• Strong skills in user access management, system configuration, and problem-solving.

• Preferred experience with Salesforce administration or working within Salesforce environments.

• Intermediate to advanced Microsoft Excel skills, including functions and data analysis capabilities.

• Experience with PowerBI or similar business intelligence tools is preferred.

• Project management experience with system implementations, upgrades, or legal technology deployments.

• Familiarity with cloud-based SaaS platforms and enterprise system administration.

• Excellent written and verbal communication skills with the ability to convey technical concepts to business users.

• A self-motivated individual capable of managing system administration tasks independently with minimal supervision.

• Understanding of legal workflows, matter management, and contract lifecycle processes is preferred.

🏝️ Benefits

• High-energy, high-performance global team.

• Diverse and inclusive workplace.