Security Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• You will take on the responsibility of leading the advisory function for an entire region.

• Proactively identify any challenges that exceed the tool's capabilities and assess their business impact.

• Ensure the maintenance of quality service by adhering to organizational standards.

• Assess current processes and suggest new strategies or improvements.

• Create strategies to encourage team members' compliance with company regulations and performance objectives.

• Facilitate team meetings to keep members informed about best practices and ongoing expectations.

• Build trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.

• Establish and nurture long-term relationships with customers.

• Forecast and monitor client account metrics.

• Oversee projects within client relationships, ensuring alignment with both client objectives and company goals.

• Guarantee timely and successful delivery of our solutions in line with customer needs and goals.

• Effectively communicate the status of monthly/quarterly initiatives to both internal and external stakeholders.

• Track and analyze customer usage of our product and prepare relevant reports.

• Collaborate with the Sales team to onboard and integrate new clients while enhancing existing client relationships.

• Supervise customer service productivity according to established policies to ensure compliance and thoroughness in all customer interactions.

• Drive continual enhancement of the contract and its associated services.

⛳️ Requirements

• A minimum of 3+ years of relevant industry experience in client-facing roles and account management.

• Experience in the Cyber Security domain is mandatory.

• Proficiency in languages such as Portuguese and Spanish is essential.

• Strong logical thinking abilities.

• A solid team player.

• Confidently engage with clients to identify security challenges and articulate solutions.

• Strong problem-solving skills.

• Capable of prioritizing workload and managing time effectively.

• Passionate about solving problems and eager to learn new technologies and skills.

• Experience in team leadership.

• Demonstrated ability to manage multiple account management projects simultaneously while maintaining a keen attention to detail.

• Self-motivated and able to excel in a start-up environment.

🏝️ Benefits

• Flexible working hours.

• Access to food, unlimited snacks, and drinks while in the office.