Seasonal Customer Service, Part-time / Full-time

This is a fully remote position, open to applicants in Germany.

📋 Description

• Engage with our customers through email and phone, providing assistance with any inquiries that may arise before, during, and after an order.

• Support customers in crafting impeccable stationery designs, maintaining a keen eye for detail.

• Conduct quality assurance checks on customer orders, utilizing a trained perspective for aesthetics, stylistic uniformity, and feasibility, and approve items for printing.

• Identify suitable solutions for customers when issues occur.

⛳️ Requirements

• Ideally, possess prior experience with inventory management/ERP systems, customer communication platforms, and customer support.

• Availability to work a minimum of 25 hours per week.

• Flexible hours with shifts available between 08:00 and 18:00.

• Willingness to work one to two weekends leading up to Christmas.

• A computer or laptop with a minimum 15-inch screen (preferably with an additional large monitor).

• Proficient in the German language, both in writing and speaking.

🏝️ Benefits

• 100% remote work opportunity (Germany).

• Multiple contract options available (full-time/part-time).

• Flexible shift arrangements from 08:00 to 18:00.

• Part-time roles starting at 25 hours per week.

• Various workweek configurations (e.g., 5-day workweek or 4-day workweek with Wednesday or Thursday off).

• A respectful workplace culture.

• Open communication on equal terms.

• Exclusive discounts for family and friends across our brands (e.g., 40% off at the kartenmacherei shop).

• Opportunities for contract extensions and permanent positions.