Scheduling Analyst

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Create and uphold provider schedules to address patient requirements.

• Oversee provider census through proactive management of census risks.

• Manage market census to ensure appropriate patients are seen at the correct times in accordance with HarmonyCares risk tiering and inactivation process.

• Work in conjunction with local leadership to optimize the scheduling system and ensure patient requests are effectively communicated.

• Foster relationships and communicate HarmonyCares services effectively with patients and their families.

• Make and receive phone calls to support a seamless scheduling process.

• Address and escalate scheduling concerns and issues, both internally and externally.

• Comply with patient confidentiality policies and procedures.

• Participate in mandatory meetings and training sessions.

• Collaborate with the manager, colleagues, and other HarmonyCares staff.

• Carry out additional duties as necessary.

⛳️ Requirements

• 2+ years of college education and/or equivalent experience.

• A minimum of 2 years of experience in healthcare or customer service is required.

• Strong analytical and critical thinking abilities.

• Quick to address and resolve complex, real-time challenges.

• Excellent written and verbal communication skills.

• Ability to think logically and process information sequentially with a high degree of accuracy and efficiency.

• Intermediate proficiency in computer skills, with a solid foundation in Microsoft Office Suite (Excel, PowerPoint, Outlook).

• Experience in scheduling or logistics is preferred.

• Solid understanding of medical terminology, conditions, illnesses, and treatment protocols.

🏝️ Benefits

• Health, Dental, Vision, Disability & Life Insurance, and much more.

• 401K Retirement Plan (with company match).

• Tuition, Professional License, and Certification Reimbursement.

• Paid Time Off, Holidays, and Volunteer Time.

• Paid Orientation and Training.

• Daytime Hours (no holidays/weekends).

• Great Place to Work Certified.