Scheduler I, Call Center, Part Time

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Under close supervision, assists customers by handling incoming calls in accordance with Denver Health and departmental policies/processes to address customer inquiries and directing calls to the appropriate department when necessary.

• Responsible for efficiently screening and identifying customer needs and taking suitable actions based on this information.

• Provides support to Denver Health staff by gathering demographic, medical complaint, and essential information needed to ensure appropriate patient care and resolution of calls.

• Completes computerized patient scheduling and collects comprehensive demographic and insurance details necessary for the timely and accurate billing of services, as well as obtaining pre-certification authorization and benefit information required for payment.

⛳️ Requirements

• High School Diploma or GED is required.

• 1-3 years of relevant work experience.

• A minimum of two years of customer service or healthcare experience is required.

• Familiarity with a range of healthcare concepts, practices, and procedures.

• Exceptional customer focus/service, interpersonal skills, listening abilities, verbal and written communication skills, problem-solving capabilities, and multitasking skills.

• Knowledge of standardized scheduling, canceling, rescheduling, and attendance procedures.

• Understanding of the Commercial Insurance referral and authorization process is preferred.

• Ability to perform basic mathematical calculations.

• Capable of typing at a speed of 40 words per minute.

• Proficient in PC applications (NT, Windows), healthcare software, and phone systems.

• Bilingual in Spanish is required.

🏝️ Benefits

• Paid time off starting at 28 days per year, which includes vacation, personal/sick days, and 7 holidays.

• 100% paid parental leave for up to 6 weeks.

• Immediate eligibility for retirement plans with employer contributions of up to 9.5%.

• Comprehensive medical, dental, and vision plans, along with employer-paid disability and life insurance.

• Extensive well-being programs, including an on-site employee fitness center located at the Denver Health main campus and the nationally recognized RESTORE Center.

• Free RTD EcoPass for public transportation.

• Childcare discount programs and exclusive perks on major brands, travel, and more.

• Tuition reimbursement and assistance available.

• Educational, coaching, and professional development opportunities through the Workforce Development Center (WFDC) to support internal career growth and advancement pathways.

• Professional clinical advancement program and shared governance.

• Public Service Loan Forgiveness (PSLF) eligible employer, along with free student loan coaching and assistance in navigating the PSLF program.

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer.