Salesforce Support Engineer

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Design, implement, and uphold Salesforce solutions, integrations, and data migration components

• Assist with Salesforce administration, configuration, and everyday platform operations

• Diagnose technical issues, manage incidents, and deliver application support

• Enhance and maintain CI/CD pipelines and DevOps methodologies

• Conduct testing, validation, and performance optimization to ensure the reliability and security of the platform

• Work collaboratively with cross-functional teams on system enhancements, deployments, and new feature development

• Engage in requirements analysis and contribute to the enhancement of solutions

• Develop and maintain technical documentation and support materials

• Track platform performance and proactively tackle issues and risks

• Propose improvements to current processes, integrations, and configurations

⛳️ Requirements

• Over 3 years of experience in Salesforce development, configuration, or administration

• More than 2 years of experience with Salesforce Field Service solutions

• Proficient in building integrations between Salesforce and ERP or enterprise systems

• Practical experience with Salesforce APIs (REST, SOAP, Metadata APIs, etc.)

• Expertise in Lightning Web Components (LWC) development

• Solid understanding of DevOps principles, CI/CD practices, and Agile methodologies

• Familiarity with ServiceMax functionality, including Service Flow Manager, Dispatch Processes, Service Contracts, Entitlements, Invoicing, Installed Products, or Go App

• Experience with tools like JIRA, ServiceNow, or similar platforms

• Strong analytical and troubleshooting abilities with keen attention to detail

• Exceptional communication skills and fluency in English

• Salesforce certifications such as Salesforce Administrator, Platform App Builder, or Platform Developer would be a significant advantage

🏝️ Benefits

• Opportunity to engage in meaningful, global projects for well-known brands

• Dedication to fostering diversity, equity, and inclusion