Sales Support Specialist

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Stay informed about client environments and recognize applications for Experian products.

• Oversee batch programs, assist with implementations, provide compliance consulting, process invoice credits/debits, conduct client audits, establish subcodes, train clients, and manage reporting tasks.

• Facilitate communication with clients regarding changes to products and services.

• Conduct meetings with clients and prospects utilizing phone and web tools.

• Detect cross-sell and up-sell opportunities, directing or referring them to the sales team.

• Investigate sales and service prospects for potential clients.

• Offer customer insights to the sales and marketing teams.

• Educate users on Experian services.

• Relay client account requirements to team members.

• Maintain ongoing contact with product and service users to strengthen relationships.

• Direct research efforts to support client relationships.

⛳️ Requirements

• Minimum of 3 years of experience in customer-facing or support roles.

• Exceptional English language skills, both written and verbal.

• Strong organizational skills essential for success.

• Passion for researching and resolving complex challenges.

• Comfortable collaborating within a team-oriented environment.

• Familiarity with Salesforce.com CRM, artificial intelligence, and Microsoft applications is a plus.

🏝️ Benefits

• Commitment to diversity, equity, and inclusion, work/life balance, professional development, authenticity, collaboration, wellness, recognition, and volunteer opportunities.