Sales Support

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage and prioritize the email inbox assigned to Mexico, the USA, and Central America, ensuring optimal response times and efficiency.

• Provide first-level support to partner agencies for operational and assistance inquiries.

• Handle incidents and requests, coordinating with the SAC, Supply, and Factage teams.

• Process the activation of agencies registered in the program.

• Manage and follow up on the events calendar, including payment management for suppliers and partners.

• Control and manage the department's expense document.

• Relieve the sales team of administrative tasks and provide operational support to the B2B sales force.

• Work to maximize efficiency in the Mexican market, as well as in the USA and Central America.

⛳️ Requirements

• A minimum of 1-2 years of experience in B2B sales support, operations, or high-volume customer service roles.

• Previous experience working with travel agencies or in the tourism sector is a plus.

• Strong communication skills and attention to detail.

• High level of written and verbal communication proficiency.

• Ability to ensure transparency in communication.

• Organizational skills and discipline.

• Capability to manage multiple tasks and workflows autonomously.

• Results-oriented mindset with a focus on directly supporting sales objectives.

• Residency in Mexico City or Guadalajara is essential.

• Availability for occasional travel as needed.

🏝️ Benefits

• 100% remote work (home office).

• English classes with native instructors.

• Access to over 90,500 activities at a significant discount.

• A youthful, travel-oriented spirit and a great work atmosphere.

• A multicultural environment with over 20 nationalities represented.

• Commitment to diversity and equal opportunities.