Sales Service Engineer

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Develop and visit manufacturing sites, warehouses, and industrial areas in Penang to promote a range of lifting and heavy machinery service offerings.

• Prepare accurate engineering service quotations, manage intricate commercial contract conditions, and address customer objections to secure enduring agreements.

• Collaborate closely with the field technician team to schedule, assign, and oversee preventive maintenance and breakdown repair tasks.

• Serve as the primary point of contact for client escalations, managing warranty claims and technical resolution processes in coordination with the operations support desk.

• Participate in regional industrial trade exhibitions, discover new engineering applications, and keep the CRM system updated with pipeline information and forecasts.

⛳️ Requirements

• Possess at least a Diploma in Engineering (Mechanical, Mechatronics, Electrical, or a related discipline).

• Have a minimum of 5 years of experience in an engineering setting, with a strong focus on technical sales or aftermarket service sales.

• Demonstrate the ability to confidently engage with stakeholders at various levels, from maintenance technicians to plant procurement directors.

• Be self-motivated and highly driven to achieve success in a fully remote working environment.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible working hours and a supportive remote work culture.