Sales Operations Support Specialist

This is a fully remote position, open to applicants in Florida, +5 more states.

📋 Description

• Oversee the management of orders, handle customer inquiries, resolve issues related to orders, and collaborate with different teams to enhance the order management system.

• Ensure high levels of customer satisfaction by delivering prompt and effective support throughout the entire order lifecycle.

• Engage positively and successfully in a collaborative environment, working together with our customers, sales personnel, and internal teams.

• Support sales staff in their daily activities related to the sales process.

• Act as a point of contact for external customers when applicable, providing customer support that contributes to improved service and exceptional customer experiences.

• Partner with assigned sales representatives and external clients to meet and surpass sales targets set by the sales leadership.

• Show a solid understanding of the company’s products and services (training will be provided).

• Assist the Contracts team in clarifying customer requirements and supplying information for renewal quotes.

• Exhibit active listening abilities, demonstrating curiosity and a willingness to ask questions to better understand customer needs.

• Pay close attention to detail when composing, processing, and reviewing information and data.

• Effectively manage multiple projects, customers, and interruptions.

• Display strong data analysis and critical thinking skills.

• Aid in the placement of Managed Services contracts, both internally and with partners.

• Collaborate with Sales Operations Support colleagues and leadership to address escalated customer concerns.

• Place purchase orders with suppliers.

• Work alongside distribution partners to ensure timely delivery of products.

• Carry out additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in business or a related field. Relevant experience may be considered in place of a degree.

• Strong time management skills and the ability to meet deadlines.

• Excellent organizational abilities and capacity to multitask.

• Problem-solving and decision-making skills.

• Demonstrated proactivity and self-direction.

• Proven proficiency in Microsoft Suite, particularly Outlook, Word, Excel, and Teams.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and training.

• Comprehensive health and wellness benefits.

• Collaborative and supportive work environment.