Sales & Customer Service Representative – Bilingual Spanish/English

This is a fully remote position, open to applicants in Colombia, +2 more countries.

📋 Description

• **Drive Enrollment Growth**

• - Conduct a high volume of inbound and outbound communications, including calls, emails, and follow-ups.

• - Convert inquiries into registrations for various camps, leagues, and programs.

• **Lead Generation & Pipeline Management**

• - Actively generate new leads through outreach efforts and follow-up communications.

• - Build, manage, and sustain a robust sales pipeline.

• - Accurately track all interactions utilizing CRM systems.

• **Customer Relationship Building**

• - Establish strong connections with parents and guardians.

• - Assess customer needs and suggest the most suitable programs.

• - Provide a high-energy, positive, and professional service experience.

• **Sales Execution**

• - Effectively present program offerings and articulate value propositions.

• - Address objections and secure enrollments.

• - Consistently achieve or surpass individual sales targets.

• **Bilingual Customer Support**

• - Communicate fluently in both English and Spanish.

• - Ensure that all families feel supported, informed, and confident.

• **Cross-Team Collaboration**

• - Collaborate closely with operations and program teams.

• - Share customer insights and feedback to enhance offerings.

⛳️ Requirements

• - **Strong competitive drive** — You are motivated by goals, enjoy challenges, and possess a natural desire to succeed.

• - **Sales instincts or experience** — Whether you've sold camp spots, sports programs, or engaged in fundraising, you know how to connect with people and inspire enthusiasm.

• - **Comfortable generating leads and making outreach** — You are proactive in making the initial contact, whether through phone calls, emails, or face-to-face discussions.

• - **Ability to build rapport with families** — You can easily converse with parents, listen to their needs, and guide them to appropriate solutions.

• - **Strong communication and interpersonal skills** — You excel in building relationships, convey your message clearly, and feel at ease speaking with both adults and children.

• - **Fluent in English and Spanish** — You can confidently engage with families in both languages.

• - **Team player who takes initiative** — You contribute energy to a team while also being capable of working independently and maintaining focus without the need for micromanagement.

🏝️ Benefits

• **Compensation:** Competitive based on experience, plus a commission structure.