Sales Assistant, German Speaking

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Deliver worldwide process assistance for inbound business and support clients with 1–100 employees.

• Aid Commercial Account Managers, partners, and distributors with quotes, handling Deal Registrations, discretionary discounts, mid-term upgrades, licensing support, and various sales activities.

• Act as an overlay Sales Support/Sales Administrator for the Central Region Commercial team covering Germany, Switzerland, Austria, and Eastern Europe.

• Assist with daily team responsibilities and work alongside renewal and channel teams.

• Process quotes and other tasks efficiently, accurately, and in accordance with company policies.

• Comprehend the full deal registration processes and address issues with cross-functional support teams.

• Update Salesforce.com with discussions and relevant information.

• Communicate with Sophos partners and distributors via phone and Outreach.io.

• Execute scalable programs and process enhancements to boost internal efficiency and customer satisfaction.

• Regularly interact with internal teams.

• Manage CRM data within Salesforce.

• Engage in internal educational and training initiatives.

⛳️ Requirements

• Proficient in both German and English, with verbal and written skills at a minimum B2 level.

• Up to 2 years of relevant experience in customer service or order processing.

• Ability to engage effectively, employing questioning and active listening to gather necessary information.

• Capacity to prioritize the needs of customers and partners, ensuring an outstanding customer experience.

• Familiarity with Microsoft Office applications.

• Experience with CRM systems, such as Salesforce.

• Strong structured working approach.

• Excellent time management and organizational abilities.

• Demonstrated flexibility, proactivity, and self-motivation.

• Legal authorization to work in the jurisdiction where the position is advertised without employer sponsorship.

🏝️ Benefits

• Remote-first working model, prioritizing remote work for most employees.

• Employee-led diversity and inclusion initiatives.

• Annual charity and fundraising campaigns.

• Volunteer days.

• Global employee sustainability initiatives.

• Global fitness and trivia contests.

• Global wellbeing days.

• Monthly wellbeing webinars and training sessions.

• Equality of opportunity and recruitment adjustments to assist applicants.