Sales Administrator

This is a fully remote position, open to applicants in Colorado.

📋 Description

• The Sales Administrator offers essential daily administrative assistance to the Sales Operations and Partner Success teams, as well as sales channels, to enhance productivity, effectiveness, and efficiency.

• Manage the creation and monitoring of tickets for CRM modifications and enhancements.

• Execute user acceptance testing.

• Address CRM inquiries related to functionality, record review, and issues.

• Oversee data hygiene by merging and deleting records, and collaborating with the CRM product team on data retention practices.

• Spearhead monthly communications and projects with contracted resources.

• Process new user license requests, including profile and permission setups.

• Handle uploads, updates, and modifications for the Sales Resource Center.

• Develop and manage documentation.

• Coordinate logistical planning for sales summits.

• Create, develop, and distribute monthly sales newsletters.

• Manage requests for new hire hardware and system setups.

• Provide project and implementation management support as necessary.

• Contribute to additions and updates in the partner knowledge base.

⛳️ Requirements

• At least three years of experience in customer service or a similar sales support position.

• A minimum of two years’ practical experience with CRM applications; Salesforce preferred.

• Exceptional time management abilities; capable of managing multiple projects and deadlines concurrently.

• Strong written and verbal communication skills.

• Excellent organizational capabilities.

• Intermediate to advanced proficiency in computer applications, including Microsoft Word, Excel, PowerPoint, and Outlook.

🏝️ Benefits

• Cengage is dedicated to offering reasonable accommodations for qualified individuals with disabilities, including throughout our job application process.