RX Fulfillment Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide outstanding service to members, providers, and pharmacies through both incoming and outgoing calls and emails.

• Accurately and promptly process prescriptions under the supervision of prescribers and supervisors in a call center environment.

• Offer direct assistance to Teladoc providers.

• Handle and de-escalate escalated calls from patients or providers.

• Initiate and submit online prior authorization requests to health insurance companies.

• Organize daily task lists to achieve departmental performance metrics.

• Keep thorough and precise case documentation in the administrative system.

• Uphold confidentiality and comply with relevant regulations, including HIPAA.

• Perform other assigned responsibilities.

⛳️ Requirements

• Availability on weekdays and weekends from 2:00pm to 10:30pm CST, with Tuesdays and Wednesdays off.

• Willingness to work in a 365/24/7 operation, including holidays.

• High school diploma is required.

• Active national Pharmacy Technician Certification, Medical Assistant Certification, or a Licensed Practical/Vocational Nurse license.

• At least 2 years of experience as a Pharmacy Technician, Medical Assistant, or LPN/LVN.

• Minimum of 1 year of experience in a call center environment.

• Familiarity with healthcare and medical terminology.

• Strong knowledge of prescription medications.

• Willingness to work outside established hours as needed.

• Ability to maintain departmental productivity standards.

• Capability to work in a fast-paced call center environment.

• Ability to work independently and recognize when escalation is necessary.

• Excellent customer service skills.

• Strong written and verbal communication abilities.

• Effective time-management and organizational skills.

• High level of computer literacy and capacity to manage multiple systems.

• Ability to learn procedures and adapt to changes.

• Capacity to multitask while ensuring accuracy.

• Skill in handling confidential information with discretion.

• Must be currently authorized to work in the United States without requiring visa sponsorship now or in the future.

• Bilingual in English and Spanish is a plus.

🏝️ Benefits

• Eligibility for performance bonuses.

• Benefits, contingent upon eligibility requirements.

• PTO accrual of 5.84 hours for each bi-weekly pay period during the first year.

• 80 hours of Paid Sick, Safe, and Caregiver Leave each year.

• Comprehensive benefits program focused on employees and their families.

• Opportunities for career growth.

• Support from candidate resources and recruiters.