Rotational Housekeeping Supervisor

This is a fully remote position, open to applicants in Alaska.

📋 Description

• Supervise and coordinate the activities and personnel of the Housekeeping department.

• Deliver the highest standard of service to our customers.

• Ensure adherence to operational guidelines and fair-treatment policies.

• Act as the Person in Charge and manage hotel operations as needed.

• Maintain and enhance customer service programs.

• Engage in continuous training for both yourself and the housekeeping team.

• Oversee budget compliance and manage purchase control logs.

• Process timecards, enter weekly payroll data, and prepare wage progress reports.

• Ensure compliance with inventory management and maintain document retention protocols.

• Communicate updates on room statuses and coordinate room cleaning in accordance with sanitation standards.

• Ensure that public areas and laundry-room procedures meet established standards.

• Assist the Manager with administrative tasks, including progress reports, invoices, and inventory management.

• Foster teamwork and boost associate morale; recommend or initiate personnel actions as needed.

• Monitor associate files and uphold uniform standards.

• Professionally address guest complaints and support staff in serving guests.

• Maintain familiarity with departmental equipment maintenance and operational protocols.

• Help facilitate safety meetings and ensure compliance with safety regulations for both the company and clients.

• Participate in departmental meetings and staff outings.

• Analyze and resolve work-related issues, assisting associates in problem-solving.

• Conduct interviews, orient new associates, and provide ongoing training.

• Collaborate with Sales to ensure that meeting-room functions are delivered in a professional and consistent manner.

• Review house counts and meeting-room schedules daily, reporting any discrepancies.

• Maintain daily communication with Housekeeping staff regarding special needs, outages, and projects.

• Adhere to proper uniform standards and comply with company policies and procedures.

• Perform additional duties essential to the success of the department or unit.

⛳️ Requirements

• A valid driver’s license with an acceptable driving record for the past three years may be required at certain locations.

• Must meet eligibility criteria under NMS’ vehicle insurance policy if driving is necessary.

• Must be able to stand and walk constantly.

• Occasionally required to lift items.

• Rarely required to push or pull.

• Occasionally required to lift and/or move up to 50 pounds.

• Ability to work in an indoor hotel environment with moderate noise levels and a medium pace of work.

• Capability to supervise housekeeping staff and carry out sanitation-related tasks.

🏝️ Benefits

• Housing is provided for employees working in Kotzebue.

• Flight expenses for travel between Kotzebue and Anchorage are covered.

• Ongoing training opportunities for both yourself and staff members.

• Equal employment opportunity for all applicants.

• Preference for employment given to NANA shareholders, where permissible by law.

• Accessibility assistance or accommodations available for job seekers with disabilities.