RN Per Diem, Triage

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver telephonic assistance to patients and their families.

• Build and sustain positive relationships with team members, patients/families, and referral resources.

• Triage after-hours phone calls and effectively address callers’ needs.

• Provide telephone guidance and education tailored to patient requirements.

• Manage telephone inquiries about Chapters Health System’s services promptly, courteously, and effectively.

• Advocate for and clarify the advantages of Chapters Health System’s services.

• Collect essential information and documentation to ensure comprehensive, up-to-date, and precise patient records.

• Input and monitor patient referral information in the EMR.

• Offer reassurance to patients and families via phone and assist in resolving their inquiries.

• Identify when an in-person visit is necessary and organize the visit accordingly.

• Support patients and families in achieving their desired comfort levels.

• Utilize appropriate support, expert resources, or personnel to address complex situations.

• Record patient/family interactions in the EMR and communicate with the Interdisciplinary Group.

• Immediately report technical issues and resolve them within 30 minutes whenever possible.

• Escalate unresolved technical issues to an IPU or Resource Center as directed by leadership.

• Report to a company-designated location during emergencies when required.

• Carry out other assigned duties.

⛳️ Requirements

• Valid Florida or multi-state RN license.

• Capability to apply for or obtain a multi-state RN license within 30 days of hire if not already held.

• Active Florida RN license, valid single-state out-of-state nurse license, or active multistate/compact nurse license.

• Ability to apply for or obtain an RN license to practice in Washington, D.C. within 30 days of hire.

• At least one (1) year of nursing experience.

• Preferred experience in hospice or hospital settings.

• Prior experience with an EMR/EHR system is desirable.

• Proficient in verbal and written communication in English.

• Bilingual in Spanish is preferred.

• Reliable transportation to fulfill patients’ needs.

• Strong critical decision-making and problem-solving abilities.

• Excellent clinical and assessment skills.

• Competence in using equipment with visual and auditory capabilities.

• Outstanding time-management and prioritization skills.

• Ability to manage stressful situations in a professional and calm manner while delivering exceptional customer service.

• Strong skills in patient service.

• Proficient in information-seeking and probing techniques.

• Accurate knowledge transfer skills.

• Effective listening, understanding, and responding abilities.

• Capacity to navigate a fast-paced environment using interpersonal skills to enhance caller reassurance and patient visits.

• Ability to collaborate effectively within a team setting.

• Demonstrated sense of urgency in daily work tasks.

• Proficiency in computer operations and MS Office software applications.

• Skills in online research, data entry, and navigation.

• Availability to work scheduled shifts covering extended operating hours.

• Capability to perform sedentary work with frequent interruptions.

• Ability to cope with the emotional stress of working with terminally ill patients and their families.

• Capability to fulfill essential job functions and physical requirements, including lifting patients and/or equipment, bending, pushing/pulling, and kneeling, with or without reasonable accommodations.

• Successful completion of competency requirements.

🏝️ Benefits

• Competitive pay rate of $45.00.

• Agreement to drug and/or alcohol testing following a conditional offer and ongoing adherence to the Drug-Free Workplace Policy.

• Eligibility verification via the Florida Care Provider Background Screening Clearinghouse after a conditional offer and ongoing eligibility.

• Equal employment opportunity protections.