Risk, Payment & Fraud Operations Manager

This is a fully remote position, open to applicants in Malta.

📋 Description

• You are a leader who removes obstacles.

• You will mentor and empower shift leaders, enhancing their prioritization, decision-making, and overall team performance.

• Identify bottlenecks from a distance.

• Develop, improve, and sustain organized workflows that reduce friction and facilitate the department's seamless expansion into new markets.

• Oversee daily operations within Payments (Withdrawals, Fraud, KYC), ensuring consistent and prompt processing that exceeds our SLAs.

• Serve as the primary coordination point between Payments and cross-functional teams (CS, VIP, Product, Finance).

• Ensure alignment, clear communication, and unified direction among all team members.

• Lead operational meetings, reviews, and reporting to guarantee transparency, clear accountability, and actionable follow-ups across the board.

• Advocate for automation.

• Track operational KPIs to proactively address risks and define the operational requirements necessary for launching new payment methods and product initiatives.

⛳️ Requirements

• Demonstrated experience in Payments, Fraud, Risk, or Operations within the iGaming sector, with at least 2+ years in a leadership position.

• A confirmed history of imposing order on chaos, enhancing workflows, and actively nurturing your team's skills.

• Profound knowledge of KYC protocols, risk management controls, and standard operational tools (e.g., Jira, Confluence, payment platforms).

• You don't merely analyze data; you leverage it to identify inefficiencies, close operational gaps, and make informed decisions.

• You communicate fluently with Product, Finance, and Customer Support, seamlessly managing coordination across departments.

• You excel in fast-paced growth settings, take great pride in your work, and possess the capability to independently drive initiatives.

🏝️ Benefits

• 28 days of paid leave and public holidays specific to your country of residence.

• Comprehensive benefits package for employees based in Malta, including private health insurance, wellness allowance, and communication allowance.

• Healthy lunch provided on Wednesdays, Social Fridays, and events during the summer and Christmas.

• Employee discounts at various restaurants and businesses.

• Extended second-parent leave policy.

• Private parking space.