Clinical Retention Specialist – South Central

This is a fully remote position, open to applicants in Alabama, +3 more states.

📋 Description

• Utilize clinical expertise to enhance patient interactions and ensure effective use of Omnipod therapy.

• Provide tailored education and training for both new and existing patients, as well as healthcare providers.

• Offer proactive follow-up, clinical consultation, and troubleshooting to promote ongoing device adoption.

• Instruct customers and healthcare professionals on Omnipod data and reporting tools to improve clinical discussions.

• Implement strategies to bolster customer retention and ensure the continued adoption of Omnipod therapy.

• Conduct proactive outreach to evaluate satisfaction and reinforce the value of the product.

• Collaborate with internal teams to improve customer engagement strategies and workflows.

• Accurately record all customer interactions, outcomes, and subsequent steps in Salesforce.

⛳️ Requirements

• A Bachelor’s degree is mandatory.

• Active, professional clinical credentials are required, such as Registered Nurse (RN) or Registered Dietitian (RD).

• A minimum of 3 years of experience in training and/or supporting insulin pump patients.

• Direct experience collaborating with healthcare providers in a diabetes care environment.

• Current certification as a Certified Diabetes Care and Education Specialist (CDCES) is essential.

• Capability to maintain all necessary professional licensure and Omnipod product certifications.

• Proven ability to communicate effectively and persuasively with varied audiences via phone and virtual platforms.

🏝️ Benefits

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off (PTO)

• Additional employee wellness programs