Research Analyst – VoC

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Assist in the execution and support of Voice of Customer (VoC) research initiatives.

• Create, develop, and implement quantitative surveys (such as NPS, CSAT, CES, as well as transactional and relationship surveys).

• Aid in qualitative research efforts, including conducting player interviews and analyzing open-ended feedback.

• Ensure surveys are well-structured, clear, and aligned with research objectives.

• Uphold data quality and adhere to best practices in survey methodology.

• Analyze survey results to uncover trends, key drivers, and challenges in the player experience.

• Perform qualitative analysis, including thematic coding of player feedback.

• Integrate qualitative and quantitative insights to present a unified customer experience narrative.

• Assist in generating reports, dashboards, and summary insights.

• Prepare and support research readouts and presentations for internal stakeholders.

• Effectively communicate findings and recommendations through both written and visual formats.

• Collaborate with teams in CX, Product, Marketing, and Player Support in a remote environment.

• Address stakeholder research inquiries with data-driven insights.

⛳️ Requirements

• 1–4 years of experience in customer experience (CX) research, customer insights, VoC, or analytics.

• Demonstrated experience in designing and implementing surveys.

• Familiarity with customer experience measurement and VoC frameworks.

• Knowledge of the gaming industry and player behavior.

• Experience working in remote settings or with distributed teams.

• Strong skills in quantitative analysis, particularly related to survey data.

• Proficient qualitative research skills, including open-text and thematic analysis.

• Ability to synthesize data into clear, actionable insights.

• Strong analytical thinking and problem-solving abilities.

• Clear and concise written and verbal communication skills.

• Confidence in presenting insights to stakeholders.

• Comfortable with cross-functional collaboration (CX, Product, Marketing, Player Support).

• Ability to respond to stakeholder inquiries using data-driven insights.

• Flexibility to work with departments across different time zones.

• B2 English proficiency level.

• Experience with VoC or survey platforms is a plus.

• Familiarity with CX metrics such as NPS, CSAT, and CES.

• Exposure to analytics or business intelligence tools.

• Interest in UX or player experience research.

• Experience in regulated or large-scale gaming environments.

🏝️ Benefits

• 22 days of annual leave.

• 10 days of public/national holidays.

• Options for health insurance.

• Access to online learning platforms.

• On-site English classes available in certain countries, among other benefits.