Renewals Specialist

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Generate renewal quotes for Granicus contracts within your assigned pipeline 120 days before expiration and present them to clients.

• Efficiently and accurately manage agreements from initiation to completion, including logging and updating the contract management system.

• Timely review and address action items on the Salesforce dashboard.

• Communicate and follow up with clients and partners according to renewal processes to guarantee timely renewals, with the goal of achieving 100% closure of designated client accounts by the renewal date.

• Handle customer requests for contract amendments, merges, cancellations, and transfers; escalate to Contracts Specialist as needed.

• Analyze and interpret contractual terms and conditions, escalating to Contract Specialists when necessary.

• Although this is not a Sales position, the Renewals Specialist should be capable of identifying upsell and expansion opportunities during client account reviews and accurately logging them in Salesforce for sales engagement.

• Collaborate with Sales, Contract Specialists, and Customer Success teams to recover any at-risk and overdue renewals.

• Verify client entitlements and other contract-related attributes.

• Ensure precise post-signature processing of orders upon receipt.

• Undertake additional renewals projects as assigned.

⛳️ Requirements

• Early career professionals are encouraged to apply.

• Fluency in both Spanish and English is required.

• A background in Customer Service, Business Administration, Banking, or Finance is preferred.

• Strong attention to detail is essential.

• Excellent written and verbal communication skills are a must.

• Comfortable engaging with all levels within a professional organization.

• Exceptional interpersonal skills, customer service abilities, and communication prowess (in person, via phone, and through electronic means and social media).

• Must excel in a performance management-driven environment.

• Proficient at navigating multiple software platforms.

• Strong time management and organizational skills are necessary.

• Self-motivated individual with the ambition and capability to thrive in a fast-paced, high-growth setting.

🏝️ Benefits

• Employee Resource Groups to promote diverse perspectives.

• Coffee with Mark sessions – Employees have the opportunity to engage with our CEO on significant and sometimes challenging topics, including mental health, work-life balance, and current events.

• Microsoft Teams communities dedicated to wellness, art, pets, family, parenting, and more.