Renewals Manager – Contractor

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily operations for designated customer accounts

• Collaborate with sales teams, professional services, technical support, and sales operations

• Concentrate on recurring revenue and software asset management

• Foster customer relationships to enhance retention and loyalty

• Grasp CPQ quoting and license auditing for client interactions

• Guarantee a seamless onboarding experience for new customers

• Work closely with customers on renewals throughout the Customer Journey

• Recognize accounts at risk and implement necessary actions

• Actively manage and cultivate customer relationships

⛳️ Requirements

• BA/BS preferred or equivalent experience

• At least 4 years of experience in a comparable role

• Familiarity with privilege access management and cybersecurity best practices

• Experience with other Privilege Access Service solutions like CyberArk, BeyondTrust, Thycotic, etc.

• Comfort in interacting directly with complex, multi-divisional, and multi-geographical clients, ideally at the director level

• Capability to understand high-level technical aspects of the product

• Proficiency with Salesforce and Customer Success Management platforms

• Ability to multitask, solve problems, and collaborate across functions in a dynamic environment

• Exceptional verbal and written communication skills

🏝️ Benefits

• Healthcare insurance

• Pension/retirement matching

• Comprehensive life insurance

• Employee assistance program

• Time off plans

• Paid company holidays