Renewal Coordinator, French Speaking

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Take ownership of and implement mutually beneficial negotiation strategies for a large volume of renewals, enhancing contract value while safeguarding and fostering customer trust.

• Drive account growth by actively participating in the account team to identify additional opportunities during contract renewals.

• Maintain and regularly update a rolling forecast for your territory, communicating any renewal risks to internal stakeholders to formulate resolution strategies.

• Collaborate with various internal teams, including Account Executives, Customer Success, Pricing, Legal, Revenue Operations, and Product Management, to craft strategies for upcoming renewals.

• Tackle problems across a diverse range of scopes, where data analysis necessitates the evaluation of identifiable factors.

• Adhere to best practices for all internal processes, including Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotes, and Forecasting.

• Meet financial and strategic targets for revenue, bookings, and billings.

• Assess your portfolio to prioritize efforts towards achieving the most favorable outcomes.

• Utilize customer data and behavior insights to evaluate the health of each renewal.

⛳️ Requirements

• Must be eligible to work in Egypt.

• Bachelor’s degree required.

• Proficient in both written and spoken French and English.

• Over 3 years of experience in Renewal Management, Account Management, or Customer Success, preferably within SaaS environments.

• Excellent negotiation skills with a proven track record of completing contracts on time.

• Capable of demonstrating a strategic mindset to facilitate compelling value discussions with customers at the executive level.

• Experience in a quota-carrying sales position with documented success.

• Strong skills in process management, financial acumen, and contractual engineering.

• Ability to quickly respond and adapt to potential rapid changes in priorities.

• High urgency, exceptional organization, and prioritization skills are essential.

• Competent in managing the renewal cycle, coordinating necessary resources effectively.

🏝️ Benefits

• Health insurance provided.

• 401(k) matching available.

• Flexible work hours offered.

• Paid time off included.

• Options for remote work are available.