Registration Services Specialist

This is a fully remote position, open to applicants in South Dakota.

📋 Description

• Configure, maintain, and verify client product setups, including user access, portal logins, password management, product-line configurations, and mailbox setups.

• Establish and sustain Direct Repair Program (DRP) configurations to enable repair facilities to receive electronic assignments from insurance providers.

• Input setup details for new customer rollouts and manage ongoing maintenance after implementation rollouts based on specifications given by implementation teams.

• Examine incoming requests, adhere to documented procedures, and utilize available resources to ascertain the suitable setup, routing, or response.

• Address inquiries from both internal and external customers concerning setup, access, configuration maintenance, routing, and product support.

• Diagnose access and setup problems, escalating or collaborating with internal teams when further assistance is required.

• Collaborate with Implementation, Client Support, Automotive Services Group, and other internal teams to address requests and clarify customer needs.

• Maintain accurate records to support ongoing configuration management.

• Handle a high volume of detail-oriented tasks while ensuring accuracy, quality, and efficiency in a fast-paced setting.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• College degree is preferred.

• 1 to 2 years of experience in customer service, administrative support, data entry, or a related field.

• Exceptional attention to detail and accuracy when entering, reviewing, or managing information.

• Capability to organize and prioritize multiple requests while adhering to quality and productivity standards.

• Comfort in following documented processes, adapting to workflow changes, and recognizing when additional guidance is necessary.

• Ability to work autonomously in a fast-paced environment while maintaining a high degree of accuracy.

• Strong written and verbal communication skills with the ability to collaborate with internal teams and customers effectively.

• Proficient in Microsoft Outlook, Excel, and Word.

• Availability to work Monday through Friday, from 10:00 AM to 7:00 PM Central Time.

• A video interview is a requirement for this role.

• Candidates are prohibited from utilizing generative AI or automated assistance during interviews unless explicitly permitted by the interview team for a specific task.

🏝️ Benefits

• Eligible for bonus and/or commission.

• 401K matching available.

• Paid time off provided.

• Participation in the Annual Incentive Plan.

• Performance bonuses offered.

• Comprehensive health insurance coverage.

• Adoption assistance available.

• Tuition reimbursement program.

• Wellness programs offered.

• Options for a Stock Purchase Plan.

• Access to Employee Resource Groups.

• Occasionally, voluntary weekend overtime may be available during catastrophe-response periods.