Registered Nurse – Transfer Center Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee patient transfer logistics in accordance with client-defined workflows to facilitate patient acceptance and bed placement.

• Determine the suitable level of care, accepting provider, consultation, and access for referrals from hospitals, clinics, extended care facilities, and physician offices.

• Collaborate directly with clinicians to convey accurate clinical presentations, ensure timely access and bed assignments, and document precise patient information.

• Employ critical thinking and clinical decision-making skills to create appropriate destination care plans.

• Utilize EHR, telephony, and office systems to enhance operations, ensuring accurate data entry and safeguarding PHI.

• Provide recommendations based on clinical data, patient or physician preferences, as well as the capabilities and capacities of transferring and receiving facilities.

• Serve as a liaison among physicians, hospital staff, external agencies, patients, and client facilities.

• Monitor compliance and performance for both individuals and teams.

• Support changes in processes and initiatives related to regulations and quality assurance.

• Apply knowledge of EMTALA, Ethics and Compliance, quality initiatives, and HIPAA regulations.

• Report safety, compliance, and operational risks through the established chain of command, suggesting resolutions or improvements.

• Collaborate with providers and healthcare professionals to ensure timely acceptance, access to appropriate care, and bed assignments.

• Engage in process improvement, professional development, peer review, and shared leadership.

• Assist with the collection of quality data, identify trends, and report barriers to patient access and throughput.

• Perform additional tasks and analysis as requested or directed.

⛳️ Requirements

• Current Registered Nurse (RN) licensure — required.

• Active multistate/compact RN licensure, if applicable based on state of residence — required.

• Associate Degree in Nursing or diploma (ADN) — required.

• Minimum of 1 year of acute care experience — required.

• Must maintain active RN licensure in the states where transfer center services are offered.

• Designated workspace with a locked door, in compliance with HIPAA regulations.

• Recommended secondary work location that adheres to HIPAA regulations for power outages.

• Minimum internet speed of 100 Mbps download and 20 Mbps upload at both primary and secondary work locations.

• Proficient in EHR data entry, telephony systems, and office systems.

• Familiarity with Microsoft Office tools, including Outlook, MS Teams, Excel, and Word.

• Capability to review and interpret patient transfer case information.

• Ability to escalate or inform others regarding changes in patient status.

• Competence in documenting tasks and conversations related to patient transfers.

• Strong critical thinking and clinical decision-making abilities.

• Exceptional oral and written communication skills.

• Bachelor’s degree in nursing (BSN) — preferred.

• Over 3 years of acute care experience — preferred.

• Experience in a healthcare contact center — preferred.

• Familiarity with Epic electronic health record — preferred.

• Experience with Genesys contact center — preferred.

• Ability to work assigned shifts, including days, evenings, nights, every other weekend, rotating holidays, and on-call coverage.

• Willingness to adhere to the assigned schedule for at least six months before requesting a change.

🏝️ Benefits

• Competitive pay.

• Incentives.

• Referral bonuses.

• 403(b) plan with employer contributions (when eligible).

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Prescription coverage.

• HSA/FSA options.

• Life insurance.

• Mental health resources and discounts.

• Paid time off.

• Parental leave.

• FMLA leave.

• Short-term disability.

• Long-term disability.

• Backup care for children and elders.

• Tuition assistance.

• Professional development.

• Continuing education support.

• Work-from-home arrangement.

• Secondary work location supported for power outages, in accordance with HIPAA regulations.