Regional Technology Lead – West Region

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Serve as the intermediary between field teams, technology vendors, and corporate IT for the West Region.

• Assist Regional IT and Field Service Directors in ensuring customer satisfaction and addressing issues with Technical Support teams.

• Collaborate with Account and Support teams to guarantee professional handling, timely communication, and resolution of support requests.

• Follow up with support personnel to confirm that incidents are resolved, requests are completed, and customer communication is thorough.

• Lead technology mobilizations for new account openings and oversee technology decommissioning for accounts that are closing.

• Oversee projects assigned by the Field Service Director.

• Engage in technology deployments and ensure projects stay on schedule and within scope.

• Communicate project status updates proactively to prevent potential issues.

• Utilize IT Service Management policies to achieve the objectives of the Collegiate Hospitality Field Service Team.

• Uphold high standards of quality assurance and customer service.

• Train local technical leads on process enhancements, deployment standards, and support protocols.

• Provide off-hours support and deployment efforts as needed based on outage severity or project requirements.

• Carry out additional logically related duties as assigned.

⛳️ Requirements

• Five to seven years of progressively responsible experience.

• Comprehensive, hands-on expertise with large and intricate hospitality and point-of-sale systems.

• Strong analytical, organizational, communication, interpersonal, and project management abilities.

• Solid proactive decision-making capabilities.

• Experience with customer technologies in the hospitality sector.

• Exceptional analytical skills.

• Familiarity with ITIL practices.

• Knowledge of ServiceNow software.

• Willingness to travel up to 60%.

🏝️ Benefits

• Opportunity to acquire new skills and advance professionally.

• Professional growth and development opportunities.

• Commitment to equal employment opportunity.