Regional Technical Support

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Provides ongoing technical support, both on-site and via phone, to Canon USA direct technicians and relevant service agents to resolve highly complex issues involving hardware, firmware, and workflow.

• Offers regional training on new adjustments, repairs, upgrades, and troubleshooting methodologies, including advice on optimizing the use of available resources.

• May develop, organize, and distribute information across the region to enhance the efficiency of other engineers in performing their responsibilities.

• Maintains and updates relevant problem records, escalating any resolved or unresolved issues to Product support for immediate action.

• Oversees the regional FCO database to ensure compliance and facilitate timely installations and dispositions.

• Collaborates closely with the Product support team to share information and implement best practices.

• Undertakes any additional special projects or duties as assigned by the regional service Director or their designee.

⛳️ Requirements

• High School Diploma, GED, or equivalent experience is required, along with 4 to 6 years of related experience.

• An Associate's degree in mechanical or electronics, or equivalent experience is preferred.

• Knowledge of printers and experience with testing and/or diagnostic applications.

• Ability to foster customer satisfaction and loyalty.

• Skill in devising solutions for complex problems.

• Proficient writing, speaking, and listening abilities.

• Demonstrates initiative and self-motivated behaviors.

• Understands principles of computer science, mechanical, electrical, and electronic theory, as well as computer equipment technologies.

• Generally available to work 24 hours a day, 7 days a week.

• Required to take all necessary steps to acquire security and/or other clearances needed by customers to access their premises.

• Technical certifications such as A+, Network+, MCSE are preferred.

• Must possess commercial print production technical repair experience, with Canon experience being preferred.

🏝️ Benefits

• Employee referral bonus

• Employee discounts

• “Dress for Your Day” attire program (casual is welcome, based on your job function)

• Volunteer opportunities to contribute to our local community

• Swag! A Canon welcome kit and exclusive merchandise

• Health insurance

• 401(k) Savings Plan

• Discretionary profit sharing

• Discretionary success sharing

• Educational assistance

• Recognition programs

• Vacation