Regional Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver customer service support to local branch managers and clients.

• Address customer concerns promptly and effectively.

• Handle phone inquiries and manage incoming requests.

• Follow up with clients, clinicians, and caregivers regarding outstanding orders.

• Respond to a high volume of sub-regional calls and conduct follow-up communications.

• Organize evaluations, deliveries, repairs, and scheduling of appointments.

• Assist with processing work orders, which includes verifying client information, entering equipment details, and checking funding eligibility.

• Conduct data entry and scan documents received.

• Maintain filing of documents and folders.

• Stay updated on company policies and procedures, completing any required training.

• Carry out other related tasks as assigned by management.

• Uphold consistent and reliable attendance.

• Achieve performance metrics related to client satisfaction, queue compliance, follow-up timing, scheduling, and phone metrics.

⛳️ Requirements

• A High School Diploma or G.E.D.

• Proficiency in communication.

• Competence in computer use.

• Strong organizational abilities.

• Focus on customer/client satisfaction.

• Capability to maintain consistent and reliable attendance.

• Ability to utilize computers, phones, printers, photocopiers, filing cabinets, and fax machines.

• Capable of talking, hearing, sitting, repetitively using hands, and frequently reaching with hands and arms.

🏝️ Benefits

• Opportunities for continuing education related to job responsibilities.

• Access to Learning Links and assigned courses or seminars.

• Commitment to equal opportunity employment and support for protected veterans/individuals with disabilities.