Recovery Collector

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Collect payments on assigned overdue accounts.

• Review documentation related to accounts.

• Reach out to customers/clients via phone and/or written communication.

• Set up repayment plans.

• Reduce potential losses for the organization.

• Work schedule is Monday and Thursday from 12pm–9pm; Tuesday, Wednesday, and Friday from 8am–5pm, with a rotating Friday every three weeks, Central Time.

⛳️ Requirements

• High school diploma or its equivalent.

• Two to three years of experience in collections and/or customer service roles.

• Solid understanding of loan collection policies, fair debt collection practices, and relevant laws.

• Excellent customer service and relationship management skills.

• Capability to identify and resolve exceptions effectively.

• Proficient in organizing and interpreting information.

• Strong verbal and written communication abilities.

• Must adhere to U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct, as well as workplace conduct and safety regulations.

🏝️ Benefits

• Healthcare coverage (medical, dental, vision).

• Basic term and optional term life insurance.

• Short-term and long-term disability insurance.

• Pregnancy disability and parental leave.

• 401(k) plan and employer-funded retirement plan.

• Paid vacation ranging from two to five weeks based on salary grade and tenure.

• Up to 11 paid holidays annually.

• Adoption assistance programs.

• Sick and Safe Leave accrual at a rate of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise mandated by law.

• Incentive and recognition programs.

• Equity stock purchase opportunities.

• Pension plan.

• Disability accommodations available during the application or hiring process.