Recovery Access Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to all incoming calls promptly and in a friendly, energetic manner.

• Clarify the organizational structure and eligibility requirements to both potential and current members.

• Provide knowledgeable responses to clinical inquiries while identifying and addressing the needs of callers.

• Ensure all requests are managed and completed effectively.

• Conduct client Biopsychosocial Assessments utilizing motivational interviewing techniques to assess program eligibility.

• Arrange initial intake appointments through the Electronic Medical Record (EMR) system.

• Facilitate an efficient client intake process.

• Coordinate with clinic coordinators regarding client no-shows.

• Create a positive experience for members and foster therapeutic relationships.

• Perform additional duties as assigned according to business requirements.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• An associate's degree is preferred.

• At least 1 year of experience in human services, healthcare, or a customer service role is required.

• Experience in retail, medical, or hospitality sectors is preferred.

• Must possess a friendly, clear, and effective phone communication style.

• Strong critical thinking and judgment capabilities are essential.

• A willingness to learn best practices for treating opioid dependency is necessary.

• Ability to manage tasks efficiently in a fast-paced setting.

• Proficient telecommunication skills and comfort with various IT systems, applications, and tools are required.

• Strong customer service orientation is essential.

• Ability to work independently with general supervision is required.

• Understanding and adherence to the Code of Conduct is necessary.

• Reliable internet and telephone services are required, including a minimum of 10M download and 5M upload speeds.

• A strong WiFi signal from the remote work location is essential.

• Must fulfill pre-employment requirements and comply with applicable state and job-related background screening guidelines.

• Depending on state-specific requirements, fingerprinting, drug testing, health screening, CPR/Basic First Aid, and license/credential verifications may be necessary.

• The ability to talk and hear is required; frequent sitting and use of hands and fingers; occasional standing, walking, and reaching are also necessary.

• Close vision capability is required.

🏝️ Benefits

• Base pay ranging from $19.00 to $21.00 per hour.

• Paid time and a half for working a minimum of 3 company holidays each year.

• Required to work on at least 2 company mental health days annually.