Record Retrieval, Contact Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver remote contact center support from the comfort of your home.

• Perform daily verification and follow-up calls with healthcare providers to gather patient records.

• Address issues through both phone and electronic communication channels.

• Adhere to additional instructions based on the evolving needs of the project and business.

• Uphold a professional demeanor with a focus on customer service and teamwork.

• Complete assigned 9-hour shifts, including a one-hour break, during business hours from 6 am to 6 pm PST.

• Employ MS Office tools to improve task efficiency and productivity.

• Manage 60–80 outgoing calls each day.

⛳️ Requirements

• Must be eligible to work and fulfill job responsibilities within the United States.

• High-speed internet connection with Ethernet access is required.

• A Windows-based laptop or desktop equipped for video calls is necessary.

• Must possess Windows OS along with the Windows Professional suite.

• Ideally, candidates should have 2–3 years of experience in a call center environment.

• Strong communication skills are essential.

• Capability to establish and nurture positive relationships with healthcare professionals.

• Must be available for video participation during the training phase.

• Consistent attendance and punctuality are crucial.

• A reliable power backup system is required.

• High-speed internet connectivity is necessary.

• Must be available for designated 9-hour shifts, including a one-hour break, from 6 am to 6 pm PST based on business requirements.

🏝️ Benefits

• Comprehensive paid training program.

• Ongoing coaching and support.

• Opportunity to work from home / remote work flexibility.