RCM Customer Service Support Representative – Patient Billing

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Handle over 80 incoming calls daily from patients, medical offices, or private insurers.

• Set up payment arrangements for patients with unpaid balances.

• Consistently use various resources to address patient questions while on calls.

• Achieve performance objectives.

• Gain expertise in processes after completing a comprehensive training program.

• Collaborate with external clients and internal team members to address customer inquiries.

• Provide product education and manage a diverse range of questions.

• Guarantee an exceptional customer experience.

• Work alongside a customer-focused team within an innovative organization.

⛳️ Requirements

• High School Diploma or equivalent GED.

• A minimum of one year of experience in customer service.

• Ability to thrive and adapt in a fast-paced setting.

• Strong attention to detail and concentration.

• Successful performance within a team-oriented environment.

• Excellent organizational capabilities.

• Proficient in navigating multiple computer screens and software applications.

• Competence in alpha-numeric data entry.

• Outstanding communication abilities.

• Energetic and passionate about customer service.

• Ability to find solutions for complex patient billing challenges.

• Availability from Monday to Friday, 10:00 AM - 7:00 PM EST; training hours from 9:00 AM to 6:00 PM EST.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability (STD).

• Long-term disability (LTD).

• 401(k) plan.

• Paid Time Off (PTO) or Flexible Time Off (FTO).

• Tuition Reimbursement.

• Employee Stock Purchase Plan.