Quality Analyst – Healthcare, Seasonal

This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct audits on calls, interactions, and transactions for designated teammates.

• Provide coaching to teammates aimed at enhancing performance specific to campaigns.

• Report on performance metrics for an assigned group on a daily, weekly, and monthly basis.

• Offer insights and foundational audits for necessary briefings and training sessions.

• Collaborate with team leaders (TL) to facilitate team meetings focused on improving metrics.

• Engage in strategic projects related to the campaign or line of business (LOB).

• Identify and escalate any potential quality issues in accordance with established processes.

• Isolate and document defects as they arise.

• Confirm the resolution of identified defects.

• Propose enhancements to processes or systems based on prevalent customer issues.

• Fulfill additional responsibilities assigned by management.

• Lead quality initiatives, contests, and campaigns for the designated group.

• Stay updated on knowledge and act as a subject matter expert (SME) for the campaign/LOB.

⛳️ Requirements

• A degree in any field is preferred.

• At least 1 year of experience working as a quality analyst.

• Basic proficiency in Excel or Google Sheets.

• Strong problem-solving capabilities.

• Familiarity with fundamental quality tools such as cause and effect diagrams, histograms, and correlation analysis.

• Experience in the Healthcare industry.

• Ability to work from home with a stable internet connection and a private workspace.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with company matching.

• Paid time off, including vacation, sick leave, and holidays.