Qualified Success Architect – Global SMB Team

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide customers through effective onboarding, implementation, and utilization of the Qualified Agentic Marketing Platform and Piper, the AI SDR Agent.

• Oversee a higher-volume portfolio of SMB accounts utilizing agentic tools and AI-enhanced workflows.

• Collaborate with customer stakeholders in Marketing, Sales, RevOps, and IT to develop scalable inbound pipeline generation strategies.

• Design and implement Qualified solutions that integrate with Salesforce, marketing automation platforms, routing workflows, and GTM systems.

• Assist in the configuration and enhancement of AI-driven buyer engagement experiences across web and email channels.

• Convert business objectives into technical solution designs, conversational flows, segmentation strategies, qualification logic, and AI SDR objectives.

• Consult with Enterprise Architects, RevOps teams, and technical administrators regarding data models, integrations, governance, and operational best practices.

• Educate teams on agentic marketing strategies, AI SDR operations, inbound conversion optimization, and pipeline acceleration techniques.

• Evaluate buyer engagement, conversion performance, pipeline impact, and adoption trends to provide recommendations and optimization strategies.

• Conduct Executive Strategic Business Reviews and discussions on strategic roadmaps.

• Collaborate with Product, Engineering, Sales, and Marketing to gather feedback and enhance implementation results.

• Serve as a trusted advisor throughout the customer journey.

• Assist in expansion and renewal discussions by identifying opportunities for deeper adoption.

• Introduce AI-driven go-to-market innovations and industry best practices to customers and internal teams.

⛳️ Requirements

• 3-5 years of experience in SMB/Mid Market/Enterprise software.

• Hands-on experience with AI tools, demonstrating a history of building or experimenting with AI agents/workflows beyond formal job duties.

• Comfortable managing a fast-paced, higher-volume book of business, leveraging agentic tools for efficient scalability.

• Exceptional interpersonal, communication, persuasion, presentation, and writing skills.

• Extensive knowledge of Salesforce CRM.

• Familiarity with marketing automation systems.

• Understanding of web/scripting technologies, including HTML, CSS, JavaScript, and SaaS applications.

• Excellent problem-solving abilities, capable of aligning business requirements with technical solutions.

• Must be adaptable to a fast-paced startup environment with diverse responsibilities.

• A bachelor's degree is required.

• A strong passion for ensuring customer success with software solutions.

🏝️ Benefits

• Time off programs.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Mental health support.

• Paid parental leave.

• Life insurance.

• Disability insurance.

• 401(k).

• Employee stock purchasing program.

• Incentive compensation may be available for certain roles.

• Equity may be available for certain roles.