PT Quality Control Analyst

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Assess and analyze incoming defects reported by Quality Control testers to determine appropriate remediation actions during production.

• Collaborate closely with the Quality Management team to provide daily updates on issues and keep the team informed about potential delays or obstacles.

• Review video and audio segments to identify possible edits in course content and communicate these findings to Course Developers.

• Evaluate animation inserts to ensure the content flows correctly where insertion is requested and liaise with asset capture to address any issues.

• Confirm defect resolutions to ensure they meet specified requirements.

• Assess and verify content changes in packages.

• Raise content issues to management as necessary when other SANS teams need to implement fixes.

• Work in collaboration with internal teams to provide insights on defects and opportunities for prevention in future projects.

• Support data collection efforts to enhance training and improve Quality Tester performance.

• Monitor and update daily production task dashboards.

• Act as a backup for the Quality Supervisor by coordinating and executing course release activities when necessary.

• Carry out other related responsibilities as assigned.

⛳️ Requirements

• Bachelor’s degree or equivalent work experience.

• Strong attention to detail.

• Ability to work effectively on multiple projects at the same time.

• Capability to communicate clearly and precisely with remote team members.

• Unrestricted authorization to work in the USA; visa sponsorship is not available.

• At least 1 year of experience in a Quality role or a related field.

• Proficiency in Microsoft Office products and Smartsheet.

• Familiarity with ServiceNow is a plus.

• Experience with issue management software is beneficial (such as JIRA, Redmine, etc.).

🏝️ Benefits

• Competitive base salary, bonus opportunities, and a 401(k) plan with company matching.

• Generous paid time off, including time for volunteering.

• Access to professional development and SANS training opportunities.

• Flexibility and work-life balance at SANS.