Provider Relations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary liaison for active providers post-onboarding.

• Cultivate and sustain strong relationships with providers and clinic personnel.

• Perform regular outreach and relationship assessments to foster engagement and satisfaction.

• Comprehend providers' operational requirements and pinpoint areas for experience enhancement.

• Address provider inquiries, issues, and operational requests effectively.

• Manage provider concerns from initiation to resolution, ensuring ongoing communication and follow-up.

• Collaborate with Scheduling, Credentialing, Compliance, Quality, IT, Finance, Legal, and Operations teams.

• Escalate intricate matters while keeping the provider informed.

• Assist with portal access, profile upkeep, account modifications, and operational support.

• Relay updates on workflows, policy changes, announcements, and system improvements.

• Maintain provider records in Salesforce and other operational platforms.

• Observe feedback, satisfaction patterns, and recurrent operational hurdles.

• Discover enhancements in workflow, communication, and overall experience.

• Submit requests for enhancements and collaborate with stakeholders to refine provider tools and systems.

• Create resources for providers, including templates, reference documents, FAQs, and educational materials.

• Monitor interactions, escalations, and resolutions.

• Compile reports on satisfaction, operational trends, escalations, and retention metrics.

• Ensure documentation is timely, accurate, and comprehensive.

• Adhere to HIPAA and company privacy, security, and confidentiality standards.

• Execute additional duties as assigned.

⛳️ Requirements

• Associate's degree in Healthcare Administration, Business, Communications, or a related discipline, or equivalent professional experience.

• At least 2 years of experience in provider relations, healthcare operations, customer success, account management, practice support, or a similar healthcare setting.

• Exceptional interpersonal, relationship-building, and customer service capabilities.

• Outstanding verbal and written communication skills.

• Strong organizational abilities with the capacity to juggle multiple priorities.

• Proven problem-solving and conflict-resolution expertise.

• Proficient in Microsoft Office applications.

• Experience with CRM systems like Salesforce or comparable platforms.

• Must be a U.S. citizen or legally authorized to work in the U.S. as a full-time employee; no visa sponsorship available.

• Must adhere to HIPAA and company privacy, security, and confidentiality policies.

🏝️ Benefits

• Competitive salary: $24/hour - $26/hour based on experience.

• Health, dental, and vision insurance with company-sponsored life insurance.

• Retirement savings plan with company matching contributions.

• Paid vacation, sick leave, and holidays.

• Continuous training and development opportunities.

• Chances for career advancement within the organization.

• Flexible work schedules.

• Remote-first work environment with annual company-wide conferences.

• Employee assistance program for personal and family support.

• Discounts on products and services through Insperity.

• Recognition programs for exceptional performance.

• Company-sponsored social events and activities.