Provider Relations Coordinator – Outbound

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming calls from providers, document details, and efficiently resolve issues with professionalism.

• Oversee and reply to both internal and external emails in accordance with established service levels.

• Record and respond to voicemails within the designated service timeframes.

• Make outbound calls to assist providers with navigating the portal, verify contact information, and confirm the receipt of request letters.

• Address provider chat inquiries with accuracy and clarity.

• Elevate unresolved issues to management and ensure follow-up as necessary.

• Communicate and report any workflow or system challenges to leadership.

• Achieve quality and productivity benchmarks.

• Adhere to HIPAA and confidentiality guidelines in all interactions.

⛳️ Requirements

• High school diploma or equivalent is required.

• Previous experience in customer service or a high-volume call center is essential.

• Experience in healthcare is advantageous but not required.

• Excellent verbal and written communication skills are necessary.

• Strong organizational and multitasking skills are essential.

• Proficiency in Microsoft Office, particularly Excel and Outlook, is required.

• Ability to work comfortably in a fast-paced, high-volume environment with various software applications.

🏝️ Benefits

• Flexibility for remote work or work-from-home arrangements.

• Opportunities for professional development and career progression.

• Comprehensive training in provider relations and healthcare operations.

• Access to mentorship and coaching through a senior mentorship program.

• Unlimited growth potential within the company and beyond.

• Experience with world-class healthcare consultants.

• Practical experience in a dynamic industry.