Provider Incentives Advocate

This is a fully remote position, open to applicants in California.

📋 Description

• Manage provider compensation inquiries via ticket-based systems, ensuring compliance with SLA requirements and handling over 600 tickets weekly.

• Conduct research, investigation, and resolution of provider compensation inquiries, which include issues related to missed session payments, rate inquiries, bonus eligibility, and payment discrepancies.

• Ensure that compensation decisions adhere to internal policies, established guidelines, and standards of program integrity.

• Recognize trends in compensation anomalies or bonus misuse and escalate issues as needed.

• Assess provider eligibility for onboarding incentives, state-specific programs, and bonus structures.

• Clearly and transparently communicate decisions regarding bonus approvals or denials.

• Keep up-to-date with changing incentive guidelines and assist in the updating of documentation.

• Support providers on the platform by ensuring accurate compensation processes and promoting a seamless provider experience.

⛳️ Requirements

• A minimum of 1 year of experience in therapist or provider support, customer success, operations, or a similar role.

• Excellent written communication skills, capable of explaining policies in a clear, professional, and empathetic manner.

• Proven ability to analyze information, investigate discrepancies, and consistently apply policies.

• Strong attention to detail, along with exceptional organizational and prioritization abilities.

• Demonstrated capacity to work independently in a remote setting while cultivating effective partnerships and contributing to a collaborative team atmosphere.

• Comfort in handling sensitive and confidential information with discretion.

• Experience with support ticketing systems such as Zendesk or Salesforce is preferred.

🏝️ Benefits

• Opportunity for remote work complemented by regular in-person bonding activities sponsored by the company.

• Competitive salary package.

• Comprehensive perks program, which includes free therapy and wellness initiatives for employees.

• Outstanding health, dental, and vision insurance coverage.

• 401k plan with employer matching contributions.

• The opportunity to contribute to a project that positively impacts lives and is well-received by the community.

• Access to any hardware or software that enhances your productivity and satisfaction.

• A fantastic community of colleagues.

• Eligibility for performance bonuses.

• Coverage of travel expenses for mandatory in-person meetings.

• Reasonable accommodations provided for employees who are unable to travel.