Property Partner Success Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Guide new owners through the listing procedure

• Assist in creating accounts and activating memberships

• Ensure all necessary documents are collected

• Verify the quality of listings prior to publication

• Process payments for memberships

• Follow up on outstanding membership fees

• Manage annual renewal processes

• Maintain precise billing records

• Review the content of listings

• Suggest enhancements

• Ensure that photos meet quality standards

• Verify that amenities and descriptions are accurate

• Address inquiries from owners

• Assist owners in maximizing their exposure

• Provide guidance on best practices

• Foster long-term relationships

• Identify listings that fit corporate requests

• Coordinate internally when Corporate Stays requires additional inventory

• Keep owner information up to date

• Update HubSpot and the internal CRM system

• Track the onboarding process

• Monitor the renewal pipeline

• Prepare monthly reports

⛳️ Requirements

• Proficient in English (knowledge of French or Spanish is a significant advantage)

• Strong skills in customer service

• Exceptional organizational abilities

• Experience with CRM systems (HubSpot is preferred)

• Comfortable handling multiple projects at once

• Detail-oriented

• Strong written communication skills

• Experience in hospitality, SaaS, property management, or account management is preferred