Project Manager – Salesforce Field Service Implementation

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Take ownership of the Salesforce Field Service implementation roadmap, including milestones, owners, dependencies, and deliverables.

• Oversee project scope, schedule, resources, risks, and issues to guarantee timely and budget-compliant delivery.

• Collaborate with Novaspect’s internal team, technical resources, and external vendor partners.

• Manage scope alterations and change requests with appropriate documentation and sign-off from stakeholders.

• Monitor timelines and resource allocation; escalate blockers early and proactively.

• Supervise multiple concurrent workstreams while maintaining quality of delivery.

• Define, document, and manage functional requirements in partnership with business and technical stakeholders.

• Create functional specifications and user stories for field service workflows, including scheduling, dispatch, work orders, and mobile applications.

• Act as the main point of contact between field operations, technical teams, and executive sponsors.

• Simplify complex technical concepts into clear, executive-ready reports and status updates.

• Take charge of UAT planning and coordination, ensuring test cases encompass field service scenarios pertinent to Novaspect’s operations.

• Lead defect triage with technical resources, prioritizing and tracking resolutions to completion.

• Facilitate post-go-live stabilization by monitoring adoption, identifying issues, and coordinating solutions.

• Conduct post-implementation reviews and document lessons learned.

• Develop and execute a change management strategy for field technicians and dispatchers during the rollout.

• Organize end-user training by identifying needs, assisting in material development, and scheduling sessions.

• Promote adoption strategies and engage stakeholders to ensure the platform is actively utilized after launch.

• Establish trust with field-facing users through clear and consistent communication throughout the project.

• Apply the same level of project coordination rigor to other internal Novaspect initiatives as directed by the VP of Technology.

⛳️ Requirements

• 5+ years of experience managing technology implementations, including ERP, CRM, field service platforms, or similar enterprise systems.

• Strong preference for proven experience with Salesforce Field Service or other field service management platforms (scheduling, dispatch, work orders, mobile workforce).

• Demonstrated ability in owning UAT coordination, defect triage, and post-go-live stabilization.

• Experience in writing functional specifications and user stories in collaboration with business stakeholders.

• Strong background in change management and end-user adoption, especially with field-facing or operational user groups.

• Proven track record of managing cross-functional teams and external vendors with minimal oversight.

• Familiarity with Agile, Waterfall, or hybrid project methodologies.

• Exceptional skills in stakeholder communication and executive-level reporting.

🏝️ Benefits

• We provide health insurance for contractors.

• Holiday Extra Pay.

• Work hours generally align with standard business hours in the US, with some flexibility depending on client needs.

• We prioritize the mental health of our team members and offer mental health days to support their well-being.

• In addition to the base salary, performance-based incentives are available.

• An annual review and appraisal process is in place.

• There are ample opportunities for professional growth and advancement within the company.