Project Manager, Customer Success

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Take full ownership of the end-to-end delivery for Fluency for Imaging implementation projects, developing and overseeing project plans, timelines, milestones, scope, and budget from the initiation phase to go-live.

• Facilitate coordination among cross-functional delivery resources, including application analysts, interface architects, and adoption specialists, for technical integrations, configurations, workflow designs, and SIT/UAT testing and validation.

• Act as the main point of contact for customers during the implementation phase, directing project communications, status calls, agendas, and meeting minutes.

• Monitor and report on implementation metrics, work requests, and change orders, while keeping project documentation up to date in Jacobian's project management system.

• Collaborate with Customer Success and Support teams to ensure a smooth transition of implementations into regular business operations through effective handoffs and readiness checkpoints.

• Assist customers in adopting new features and releases by providing release briefings, upgrade planning, and change management support.

• Identify and mitigate project risks, issues, and scope changes; escalate and resolve these matters to ensure timely delivery within budget.

⛳️ Requirements

• A minimum of 2 years of project management experience in delivering enterprise software or healthcare IT implementations.

• PMP certification is a plus.

• Prior experience in radiology, imaging, or broader healthcare IT environments is highly preferred.

• Capability to manage multiple concurrent projects and coordinate cross-functional stakeholders across Product, Engineering, Sales, and Customer Success.

• Excellent written and verbal communication skills.

• Proven experience in leading customer-facing status calls and creating project documentation, including status reports, decision logs, and meeting notes.

• Ability to foster alignment, manage escalations, and hold stakeholders accountable to deadlines without formal authority.

• Familiarity with system integrations such as HL7 and SaaS delivery models.

• Bachelor's degree or equivalent experience.

• Proficient in MS Office and project management tools.

• Willingness to travel up to 35% of the time.

🏝️ Benefits

• Become part of a rapidly growing, mission-driven team that is shaping the future of AI in radiology by developing products that enhance workflows and improve patient outcomes globally.

• This position is open to fully remote candidates located anywhere in the US and Canada.

• Comprehensive health insurance is available from the first day of employment.

• 401k contributions with an employer match of up to 5%.

• Enjoy 20 days of paid time off (PTO) plus sick days.

• Enhanced parental leave and pay are provided.